Refund. exchange. return.
At Sona Sansaar and Sakhi we do not typically allow exchanges or refunds on our products unless specified otherwise during the time of purchase - so please choose carefully. However, we will meet our obligations under the Consumer Guarantees Act (CGA).
Due to the nature of our jewellery products being of high purity such as 21kt and 22kt, the CGA will not cover any wear and tear on jewellery such as any damage or bending on any of the products.
If an item is purchased as a gift, we will provide a gift receipt and will typically allow 7-14 days to exchange the product if it is brought in with the receipt and is free from any damage or defects. Items which have been worn will not be able to be exchanged.
We provide a guarantee on the purity of gold in our products. Our guarantee does not include damage which may occur from regular wear or incorrect storage of the goods.
hold now, pay later.
Don't want to pay for everything today? Still deciding on what to get but already fell in love with one of our products? Lay-by today. A lay by allows you to hold a product with a deposit for up to 90 days to finish the payments required for the item before you can take it with you.
Items on lay-by must be collected within 90 days if it is a jewellery purchase or a maximum of 30 days on clothing purchases.
We do not have to provide a refund if you changed your mind, however we allow up to one swap with another in-store product as our products in store change from time to time.
Overdue accounts accrue a 2.5% monthly interest.
Complaints regarding manufacturing defects will be considered by our management within 48 hours.
Credit card is only allowed on lay-by payments if given authority by the store manager.